Privacy Policy

Bulkorda Ltd (“Bulkorda”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you use our services.

By using our services, you acknowledge that your personal information will be handled as described in this Privacy Policy.

Bulkorda provides B2B wholesale sales and order-facilitation services to approved business customers and suppliers. Bulkorda Ltd is the data controller responsible for personal information processed through our services.

Information you provide

• Name
• Business name and role
• Email address
• Telephone number
• Billing and invoicing information
• Account and onboarding information
• Order or transaction-related information
• Communications submitted through our website, email or other business channels

Where certain information is required for account approval, order processing or provision of our services, we may be unable to provide the relevant service if that information is not supplied.

Information collected automatically

• IP address
• Device and browser information
• Pages viewed and interactions with our website
• Login and session information
• Cookie preferences

Information from other sources

Where appropriate, we may receive business contact information from other users, referrals, service providers or publicly available business sources.

We may use personal information to:

• provide and manage our services
• assess and onboard business customers and suppliers
• manage wholesale offers, orders and related communications
• facilitate transactions and communications between relevant parties
• process billing, payments and business records
• respond to enquiries and provide support
• improve our website and services
• prevent fraud, misuse and unauthorised access
• comply with legal, regulatory, tax and accounting obligations
• send marketing communications where permitted by law

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Contract — where processing is necessary to provide services you have requested or to take steps before entering into an agreement.
• Legitimate interests — where necessary to operate, secure and improve our business, manage commercial relationships and prevent misuse or fraud.
• Legal obligation — where processing is required to comply with applicable legal, tax, accounting or regulatory requirements.
• Consent — where consent is required, including for certain marketing activities or cookies.

Where we rely on consent, you may withdraw it at any time.

We only share personal information where reasonably necessary for our business or where required by law.

Buyers and suppliers

We may share relevant business and contact information between approved parties where necessary to coordinate offers, orders, transactions or related communications.

Service providers

We may use third-party providers supporting our operations, including those offering:

• website hosting and infrastructure
• analytics
• communications and email services
• invoicing and accounting tools
• payment services
• customer and business management systems

These providers may process personal information on our behalf and are required to handle it appropriately.

Legal and regulatory disclosure

We may disclose personal information where reasonably necessary to comply with legal obligations, respond to lawful requests, prevent fraud or protect the rights, property or security of Bulkorda and its users.

Some of our service providers may process personal information outside the United Kingdom.

When data transfers internationally, appropriate protective measures are implemented consistent with applicable data protection regulations. This may include relying on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide and manage our services
• maintain transaction and business records
• comply with legal, tax and accounting requirements
• resolve disputes
• prevent fraud and enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements. When personal information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law may give you the right to:

• request access to your personal information
• request correction of inaccurate or incomplete information
• request deletion of your personal information
• request restriction of processing
• object to certain processing
• request transfer of your personal information where applicable
• withdraw consent where processing is based on consent

You also have the right to raise a complaint with the Information Commissioner's Office (ICO).

To exercise your rights or ask a question about your personal information, contact contact@bulkorda.com.

We may send business and marketing communications where permitted by applicable law.

You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us. Opting out will not prevent us from sending necessary service, account or transaction-related communications.

We use cookies and similar technologies to support website functionality, understand website usage and improve our services.

Where required by law, we obtain consent before using non-essential cookies or similar technologies. You can manage your cookie preferences through our cookie controls.

Bulkorda does not currently use solely automated decision-making that produces legal or similarly significant effects on individuals.

Our services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal requirements. The latest version will be published on this page with an updated effective date.

If you have questions about this Privacy Policy or how Bulkorda handles personal information, email contact@bulkorda.com or reach us via the contact page.